Privacy Policy
Last updated date [ 12/11/2025 ]
Welcome to ECO RAY INSTALLTIONS.
Your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or purchase our solar energy products and services.
By using our website or submitting your details, you agree to this Privacy Policy and the way we handle your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
ECO RAY INSTALLTIONS provides professional solar system design, installation, and maintenance services across the United Kingdom.
Company Name: ECO RAY INSTALLTIONS LTD
Email: info@ecorayinstallations.co.uk
Phone: +44 (788) 8392043
Website: www.ecorayinstallations.co.uk
2. Information We Collect
We may collect the following information to process orders, provide services, and improve your experience:
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Personal details: name, address, phone number, and email.
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Payment information: processed securely through Stripe or PayPal (we do not store card details).
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Technical data: IP address, browser type, and device information for analytics and security.
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Communication history: emails, enquiries, and service requests you send us.
3. How We Use Your Information
We use your personal information to:
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Process orders, payments, and service installations.
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Communicate about your purchases, appointments, or support requests.
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Send updates, invoices, or promotional offers (only if you consent).
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Improve website functionality, security, and customer experience.
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Comply with UK laws and regulations related to tax, billing, and consumer protection.
4. Sharing Your Information
We do not sell or rent your personal data.
We only share your information when necessary, for example:
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With trusted partners (such as courier companies or installers) to fulfil your order.
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With payment processors (e.g. Stripe or PayPal) to securely handle transactions.
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When required by law or regulatory authorities.
All partners and third-party services we use comply with UK and EU data protection standards.
5. Data Security
We take your privacy seriously and protect your data through:
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Encrypted payment processing via SSL (Secure Socket Layer).
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Secure servers and password-protected databases.
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Regular monitoring to prevent unauthorised access or misuse.
However, no online system is 100% secure, so we encourage customers to keep their account information confidential.
6. Data Retention
We retain personal data only as long as necessary to:
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Complete your purchase or installation.
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Meet accounting, tax, or legal obligations.
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Support after-sales service and warranty claims.
After this period, your information will be securely deleted.
7. Your Rights (Under UK GDPR)
You have the right to:
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Access the data we hold about you.
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Correct inaccurate or incomplete information.
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Request deletion of your data (“right to be forgotten”).
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Withdraw consent to marketing communications at any time.
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Request a copy of your personal data in a portable format.
To exercise any of these rights, please contact us at info@ecorayinstallations.co.uk.
8. Cookies
Our website uses cookies to enhance user experience, analyse traffic, and improve performance.
You can adjust your browser settings to refuse or delete cookies, but some features may not function properly.
9. Links to Other Websites
Our website may contain links to third-party websites.
We are not responsible for the content or privacy practices of external sites, and we encourage you to read their privacy policies before providing any personal information.
10. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
All updates will be posted on this page with a new “Last Updated” date.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
📧 Email: info@ecorayinstallations.co.uk
📞 Phone: +44 (788) 8392043
🌐 Website: www.ecorayinstallations.co.uk
ECO RAY INSTALLTIONS is committed to keeping your personal information private, secure, and used only for legitimate business purposes in full compliance with UK law.