Terms and Conditions
Welcome to ECO RAY INSTALLTIONS LTD.
These Terms and Conditions outline the rules for using our website and purchasing our solar energy products and installation services.
By accessing this website or placing an order, you agree to these Terms in full.
1. Company Information
Business Name: ECO RAY INSTALLTIONS LTD
Company Number: 16826638
Email: info@ecorayinstallations.co.uk
Phone: +44 (788) 8392043
Website: www.ecorayinstallations.co.uk
Controller (Data Protection): ECO RAY INSTALLTIONS LTD acts as the Data Controller for all personal information collected through our website, enquiries, and order processing.
2. Use of the Website
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You must be at least 18 years old to use this website or make a purchase.
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You agree not to misuse the website for illegal or fraudulent activity.
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All website content—including text, images, and graphics—is the property of ECO RAY INSTALLTIONS LTD and cannot be copied without written permission.
3. Products and Services
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We supply and install solar panels, batteries, inverters, EV chargers, and related energy solutions in the UK.
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Product specifications, availability, and prices may change without prior notice.
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Images on the website are for illustration; actual items may differ slightly.
4. Pricing and Payments
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All prices are shown in British Pounds (£), including applicable taxes unless stated otherwise.
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Payments are securely processed using Stripe, PayPal, or other authorised gateways.
Stripe Card Payment Terms
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Stripe securely encrypts and processes all card payments on our behalf.
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ECO RAY INSTALLTIONS LTD does not store or access your full card information.
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Orders are confirmed only once Stripe verifies and authorises your payment.
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Stripe may automatically perform fraud checks; suspicious transactions may be cancelled or delayed.
5. Installation Terms
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Installation dates will be scheduled after payment confirmation.
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The customer must ensure safe, clear access to the installation site.
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Additional work (e.g., wiring upgrades, roof repairs, or structural changes) may require extra charges.
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We are not responsible for delays caused by weather, supply shortages, or technical issues.
6. Warranty & Installation Guarantee
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All products include the manufacturer’s warranty (typically 1–10 years, depending on the item).
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Installation workmanship carries a 12-month warranty from the completion date.
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Warranties do not cover damage caused by:
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Misuse or tampering
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Unauthorised repairs
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External events such as storms, power surges, or accidental damage
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Warranty claims must be submitted with proof of purchase.
7. Refunds, Returns & Cancellations Refund & Return Rules
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Our Refund and Returns Policy applies to all purchases and is considered part of these Terms.
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Products may be eligible for return only if unused, undamaged, and in original packaging (unless faulty).
Order Cancellation
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Orders can be cancelled before dispatch or installation scheduling.
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After an item has been processed or shipped, a restocking or handling fee may apply.
Installation Cancellation
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Cancellation within 48 hours of the scheduled installation date may incur a labour allocation charge.
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If our team arrives on-site and the environment is unsafe or access is restricted, call-out fees may apply.
8. Delivery
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Delivery times follow our Shipping Policy.
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External delays (courier issues, weather conditions, or supply chain problems) do not qualify for compensation unless agreed otherwise.
9. Limitation of Liability
ECO RAY INSTALLTIONS LTD is not responsible for:
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Indirect or consequential losses (e.g., business interruption, data loss, profit loss)
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Damage caused by third-party installers, misuse, or faulty property infrastructure
Our total liability will not exceed the amount paid for the product or service purchased.
10. Privacy & Data Protection
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Your personal data is processed according to UK GDPR and Data Protection Act 2018.
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We do not sell, misuse, or share your data with unauthorised parties.
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Full details are available in our Privacy Policy.
Data Controller:
ECO RAY INSTALLTIONS LTD
Email: info@ecorayinstallations.co.uk
11. Governing Law
These Terms and Conditions are governed by the laws of England & Wales.
Any disputes will fall under the exclusive jurisdiction of UK courts.
12. Contact Information
For any questions, please contact:
📧 Email: info@ecorayinstallations.co.uk
📞 Phone: +44 (788) 8392043
🌐 Website: www.ecorayinstallations.co.uk
ECO RAY INSTALLTIONS LTD remains committed to providing transparent, safe, and reliable solar energy solutions.