Refund and Returns Policy
Thank you for choosing ECO RAY INSTALLTIONS.
We aim to provide high-quality solar energy products and professional installation services.
This Refund and Returns Policy explains how we handle cancellations, returns, and refunds in accordance with UK consumer protection laws.
1. Scope
This policy applies to all:
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Solar panels
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Batteries
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Inverters
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Solar accessories
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Installation services
purchased directly from ECO RAY INSTALLTIONS via our official website or authorised sales channels.
2. Returns Eligibility
Customers may request a return under the following conditions:
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The item must be unused, undamaged, and in its original packaging.
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A return request must be made within 14 days of delivery.
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Proof of purchase (invoice, order confirmation) is required.
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Photo or video proof must be provided for damaged or faulty items.
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Custom or made-to-order installation services may not be eligible for return once work has begun, unless the item is found faulty.
3. Refund Conditions
Refunds will be issued only under the following circumstances:
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The product arrived damaged, faulty, or defective.
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You received the wrong item.
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You cancelled the order before shipping or installation.
Refund Method
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All approved refunds will be issued to the original payment method (e.g. credit/debit card, Stripe, or bank).
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Refund processing time is typically up to 7 business days, depending on your bank.
For Services (Installation)
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If installation work has already begun, used labour charges may be deducted from the refund amount.
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Completed labour or work already performed is non-refundable.
4. Non-Refundable Items
We do not provide refunds for:
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Installation labour charges after work has started.
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Items damaged due to misuse, neglect, or unauthorised modifications.
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Products returned without original packaging or with missing components.
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Custom or special-order items once installation has commenced.
5. Cancellations
To cancel your order, please contact us as soon as possible.
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Orders already shipped may incur a restocking fee.
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Orders booked for installation may incur a cancellation or labour fee, depending on work progress.
6. Customer Responsibilities
To process your return or refund smoothly, the customer must:
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Provide proof of purchase.
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Provide clear photos or video evidence of any damage or defect.
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Return items in secure and original packaging.
7. Contact Us
If you have any questions about this Refund and Returns Policy, please contact us:
📧 Email: info@ecorayinstallations.co.uk
📞 Phone: +44 (788) 8392043
🌐 Website: www.ecorayinstallations.co.uk
ECO RAY INSTALLTIONS is committed to offering reliable solar energy solutions and excellent after-sales support across the United Kingdom.